Semba, F. S. G., Said Iskandar, Yulita Molliq Rangkuti, Insan Taufik and Faridawaty (2026) “Design and Development of a Service Quality Measurement System Using the SERVQUAL Method : A Case Study of PT Karya Mandiri Engineering”, Journal of Artificial Intelligence and Engineering Applications (JAIEA), 5(2), pp. 3189–3195. doi: 10.59934/jaiea.v5i2.2146.